Support
Help for SprintScope for Jira, LinkDesk for Jira, and SpaceTidy for Confluence. Support is handled directly by Northcrest Market.
Contact support
- Email (preferred)info@northcrestmarket.com
- Alternate emailalex.adair@northcrestmarket.com
- Phone (business hours)260-445-4690
Support hours
Monday to Friday, 9:00am to 5:00pm America/New_York (Eastern Time), excluding US federal holidays. Requests that arrive outside these hours are picked up the next business day.
What to include
- The app name (SprintScope, LinkDesk, or SpaceTidy)
- Your Atlassian site URL (for example, yourcompany.atlassian.net)
- What you expected to happen and what happened instead
- Steps to reproduce the problem
- When it happened, including your time zone
- Screenshots, if they help
Please don't send passwords, API tokens, or sensitive page or issue content we don't need to see.
Response targets
For paid licences, these are our targets for a first human response, counted in business hours. Full details are in our Support SLA.
| Severity | Example | First response target |
|---|---|---|
| S1 – Critical | App unusable for everyone, or an app action is changing data incorrectly | 4 business hours |
| S2 – High | A major feature is broken and the workaround is difficult | 8 business hours (1 business day) |
| S3 – Normal | Partial loss of function, or a workaround exists | 2 business days |
| S4 – Low | Questions, how-to, feature requests | 3 business days |
Free and evaluation licences receive best-effort support, usually within 3 business days.
If an app action is changing data you didn't expect it to, stop using that feature (or disable the app) and email us right away describing the impact. Our first step will be to help you stop further changes.